Humint, Chris Faul The critical frame alignment It is whilst standing in queues at the supermarket or at the airport, that I notice how many people are walking around with poorly fitting spectacle frames. The importance of frame alignment at the po... Sep 11, 2025
Humint, Chris Faul Patient Communication translates to practice growth One of the most unpleasant experiences in healthcare takes place in a doctor’s waiting room when he is running an hour late, and you have no idea how much longer you are going to wait. A simple explan... Sep 11, 2025
Humint, Chris Faul Hello, Who Are You? HWAY is based on the simple concept that for us to consider all visual solutions, we need to know a lot more about our patient. The concept: Once we know, by the patient’s own admission, that they are... Sep 11, 2025
Humint, Chris Faul Grab a Heart This feature in Humint online software for optometry is designed to give the patient an immediate sense of belonging at every contact with the practice. A strong component of emotional labour. 1. All ... Sep 11, 2025
Humint, Chris Faul Establish the real need As human beings, we inherently fear rejection and don’t always express our fundamental needs when communicating with others. So often, patients cautiously present pseudo needs, and if we are not caref... Sep 11, 2025
Humint, Chris Faul Domiciliary visits Taking the trouble to visit a patient’s place of work is a prime example of emotional labour, being extra caring. The true ergonomics of the visual task can now be assessed firsthand. This presents th... Sep 10, 2025
Humint, Chris Faul Why do some practices fail to embrace online software? Switching software programmes does not come without blisters. Any change is uncomfortable. It is the role of the practice owner to motivate the staff to go through the process. It is important to begi... Sep 3, 2025
Humint, Chris Faul Set up the right business structure for your practice No matter how one may want to strip down and analyse the challenges relating to the business side of the optometric practice, it always reverts back to having the right information, in the right forma... Sep 3, 2025
LDP - Audit | Advisory | Tax Cloud based accounting: ideal for your small business? One of the advantages of the technological revolution is that advances move swiftly down the cost curve. Accounting software for small and medium-sized enterprises (SMEs) has now become much faster, m... Sep 3, 2025
Humint, Chris Faul What is the true value of your software? I have been involved with optometric management software for several decades, including the development of the Total Optometric Management System (TOMS). It always amazes me how practice management so... Sep 3, 2025
Humint, Chris Faul Are you guilty as charged with these four naked truths? Optometrists believe that practice management and business management are the same thing. Practice management focuses on the processes that support the delivery of eye care. Business management provid... Sep 3, 2025
Tony Schwartz, CEO, The Energy Project We don’t know what we don’t know This weekend someone in my social media feed posted a lyric from the song Colours of the Wind from the Disney Pocahontas movie – they were relating it to the Black Lives Matter and BIPOC movement: You... Sep 3, 2025